[Summerland, BC] Summerland Waterfront Resort announces a strategic shift in leadership as Lisa Jaager, the resort’s general manager, takes the reins following the retirement of Tom Matthews, former president. This leadership change marks a promising future for the resort, which currently holds the ‘#1 Top Rated’ by guests and ‘#2 Best Value’ ranking on TripAdvisor in the Okanagan.
Lisa, who has been part of the Summerland Waterfront Resort team since 2012, first joined as a part-time sales coordinator and quickly rose through the ranks due to her dedication and leadership qualities. Over the years, Lisa has garnered extensive operational experience across various departments, shaping her holistic view of resort management and guest services.
Reflecting on her journey, Lisa is grateful for the guidance and opportunities provided by Tom Matthews. "Tom’s mentorship over the years has been invaluable. His trust in my abilities and his leadership have been instrumental in preparing me for this role," said Lisa. With Tom’s retirement, he leaves behind a legacy of innovation and strong leadership, entrusting the continuation of excellence to Lisa.
Lisa Jaager, general manager of Summerland Waterfront Resort | Photo credit: Stuart Bish
As general manager, Lisa is now poised to lead Summerland Waterfront Resort into a new era. Committed to enhancing the already exceptional guest experience, Lisa and her team are focused on elevating every aspect of the resort’s service. "Our aim is to not just meet expectations but to create memorable stories that guests carry with them long after their stay," Lisa remarked.
Rooted deeply in the Summerland community since 1994, Lisa brings a personal touch to her role, infusing local culture and charm into the resort’s offerings. Her ongoing quest for inspiration in hotel design, food, and beverage experiences ensures the resort remains at the forefront of hospitality trends.
The number one core value for Lisa and the team at Summerland Waterfront Resort is all-inclusive harmony. With a steadfast commitment to ensuring all guests feel welcomed and celebrated, the resort embraces individuals of every background, ability, and orientation. From accessible accommodations and facilities to a warm and inviting atmosphere that fosters genuine connections, the team strive to create a space where everyone feels valued and respected.
With a clear vision for the future and a team dedicated to upholding the values that make Summerland Waterfront Resort a top destination, Lisa Jaager is set to navigate the resort towards continued success and innovation in the heart of the Okanagan.
Summerland Waterfront Resort | Photo credit: Best Ever Guide
About Summerland Waterfront Resort
The Summerland Waterfront Resort, holding the #1 Top Rated and #2 Best Value rankings on TripAdvisor in the Okanagan, is conveniently located just 15 minutes north of Penticton. This premier beachfront destination boasts 115 condo-style suites, each featuring a full kitchen, dining and living areas, and a cozy fireplace. Most suites also offer balconies with breathtaking views of the lake.
Guests at the resort can fully embrace the Okanagan lifestyle with a range of amenities including two outdoor hot tubs, a spacious outdoor pool with sundeck, boat rentals, barbecue facilities, and a beachfront ideal for relaxing. Additional facilities include a well-equipped fitness room and a variety of daily experience programs during the summer months to enhance your stay.
The Summerland Waterfront Resort is situated alongside one of Okanagan Lake’s five natural wetlands, emphasizing its commitment to environmental stewardship. The resort is also proudly committed to Biosphere Tourism certification, aligning with the United Nations' 17 sustainable development goals, such as gender equality, sustainable cities, climate action, and industry innovation.